Terms and Conditions
Article 1 (Definitions)
“Company” refers to LOTTE JTB Co., Ltd., the legal entity that operates the Site service. The Company may also be referred to as "we," "us," or "our" in these Terms.
“the Site” or “Site” refers to www.ringktrip.com, www.lottejtbcruise.com among the sites, where the company provides travel services. Separate terms of use apply to other sites.
“Services” means all features and services provided through the Site, including browsing travel products, making bookings (reservations), and processing payments for travel offerings in Korea.
“User” means any person who accesses, uses, or visits the Site or Services, whether or not they complete a reservation. This includes individuals simply browsing the Site as well as those making bookings. (The Site does not require separate user registration or login; all Users utilize the Site without creating an account.)
“Travel Product” means any travel-related product or service offered on the Site, such as tours, activities, tickets, accommodations or packages within the Republic of Korea. All offerings on the Site are domestic Korean travel products.
“Booking” or “Reservation” means the process of purchasing or reserving a Travel Product through the Site. When a User submits a booking request and completes payment, this creates a booking contract between the User and the Company for the selected Travel Product.
“a third-party reservation management platform” refers to the third-party reservation management platform on which the Site is built. The Company uses a third-party reservation management platform to collect and manage reservation data. (User personal data and booking information entered on the Site are processed and stored via a third-party reservation management platform on behalf of the Company.)
“an external payment service provider” refers to the external payment service provider used by the Site for processing all payments. All monetary transactions for bookings on the Site are handled through an external payment service provider’s payment system.
Any term not defined above shall be interpreted in accordance with applicable laws, industry practice, and context within these Terms.
Article 2 (Scope and Acceptance of the Agreement)
① Scope: These Terms of Service (“Terms”) govern all use of the Site and Services by any User. They constitute a legally binding agreement between the User and the Company regarding the rights, obligations, and responsibilities in using the Site and Services. The Terms apply to all visitors and Users of the Site, whether or not they complete a reservation or transaction. By accessing, browsing, or using any part of the Site or Services, the User agrees to comply with and be bound by these Terms.
② Acceptance: If a User does not agree to any provision of these Terms, they should not use the Site or Services. By making a reservation (booking) on the Site, the User explicitly consents to and accepts these Terms of Service. Even without a formal “I agree” checkbox (since no account registration is required), proceeding with a booking and payment on the Site signifies acceptance of and agreement to these Terms in their entirety.
③ Brand and Operator: The Services on this Site are provided by the Company (LOTTE JTB Co., Ltd.). All contractual relationships formed through this Site are between the User and LOTTE JTB Co., Ltd.,
④ Modification of Terms: The Company reserves the right to revise or amend these Terms from time to time as needed, in accordance with applicable laws and regulations. If changes are made, the Company will notify Users by posting the updated Terms on the Site with a new effective date. For any material changes that may adversely affect Users’ rights or obligations, the Company will provide advance notice (for example, by posting a notice on the Site home page prior to the effective date of the updated Terms). Continued use of the Site or Services after the effective date of any revised Terms constitutes acceptance of the updated Terms. If a User does not agree to the revised Terms, they must discontinue use of the Site and Services.
⑤ Additional Policies: In addition to these Terms, certain Services (such as specific travel packages or promotions) may be subject to additional guidelines, terms, or rules which will be provided to the User if applicable. Any such additional terms are incorporated by reference into these Terms. If there is a conflict between these Terms and any specific terms for a particular product or service (for example, a separate travel contract or special conditions for a tour package), the specific terms for that product will govern to the extent of the conflict. Otherwise, these Terms will apply.
⑥ No Waiver & Severability: The Company’s failure to enforce any part of these Terms shall not be deemed a waiver of any provision or right. If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remainder of the Terms shall continue in full force and effect.
Article 3 (Booking and Payment)
Article 3-1 (Booking Process)
Users can browse and search the Site for available Travel Products (tours, tickets, etc. within Korea) without logging in. When a User decides to make a Booking, the process typically includes the following steps:
① Selection: Choose the desired Travel Product, including specific options such as date, number of participants, or any other required details. The Site will display important information about the product (description, itinerary, price, inclusion/exclusion, etc.).
② Information Input: Provide all necessary information for the reservation. This may include the traveler’s name, contact information (such as email address and mobile phone number), and any other details required to process the booking. Since there is no account system, this information must be entered for each reservation and should be accurate and complete.
③ Acknowledgement of Terms & Policies: Before finalizing the reservation, the User will be presented with these Terms of Service (or a summary and a link to the full Terms) and any important conditions related to the booking – for example, cancellation/refund policies, eligibility requirements, or additional fees (if any). The User must confirm that they agree to these Terms and have reviewed the key conditions (usually by proceeding with the booking or clicking an “Agree” or similar button). By continuing to the payment step, the User indicates their agreement.
④ Submission of Booking Request: The User submits the reservation request by confirming the booking details. At this point, the Site may display a reservation summary or preliminary confirmation page for the User to review and verify all details. The User should check that all information is correct (selected product, date, traveler info, total price, etc.). If any discrepancies or errors are noticed, the User should correct them before proceeding to payment.
⑤ Payment: The User selects the payment method and completes payment for the booking. All payments on the Site are processed via an external payment service provider. This means the User will either be redirected to an external payment service provider’s secure payment interface or prompted to enter an external payment service provider-related payment details on the Site. The User may pay using an external payment service provider account or any credit/debit card or other payment means accepted by an external payment service provider. The total price, including any applicable taxes or charges, will be clearly presented before payment. No additional service fee is charged by the Company on top of the advertised price. The Company does not accept other forms of payment (such as direct bank transfers, cash, or alternate payment gateways) for online bookings
⑥ Confirmation: Once payment is successfully completed, the booking request is received by the Company. The Company will then issue a confirmation notice of the reservation. Typically, this confirmation is provided by: (i) displaying a confirmation page on the Site with a reservation number or summary, (ii) sending a confirmation email to the User’s provided email address. The confirmation serves as the Company’s acceptance of the User’s booking request, finalizing the contract for the Travel Product.
Article 3-2 (Formation of Contract)
A binding contract for the Travel Product is formed at the moment the Company’s acceptance of the booking is communicated to the User. This is generally the time when a confirmation page is shown or a confirmation email (or other notice of acceptance) is sent to the User, whichever comes first. Until that moment, the User’s order remains a request and may be subject to cancellation or non-acceptance by the Company (see Article 3-4 below). Once the confirmation is issued, the User’s booking is confirmed and the Company is obligated to deliver the Travel Product as described, subject to these Terms and any specific conditions of the product.
Article 3-3 (Reservation Data and Platform)
All booking information entered by the User is collected through a third-party reservation management platform. By making a reservation, the User acknowledges and consents that their booking details and personal information will be transmitted to and stored in a third-party reservation management platform system, which the Company uses to manage reservations. The Company ensures that a third-party reservation management platform, as a service provider, handles this data in compliance with applicable privacy laws and only for the purpose of facilitating the User’s booking (see also Privacy Protection in Article 5).
Article 3-4 (Right to Refuse or Cancel Bookings)
The Company strives to honor all valid booking requests. However, the Company reserves the right to refuse or cancel a reservation request in certain cases, even after payment, including but not limited to the following:
① If the User provides false, incomplete, or misleading information during the booking (e.g., incorrect contact info, or failure to meet stated requirements of the Travel Product).
② If the booking request cannot be fulfilled due to lack of availability or other operational constraints (for example, the selected tour is fully booked or no longer offered on the chosen date). In such cases, the Company will inform the User promptly and issue a full refund of any payment received.
③ If the Company has reason to believe the request may be fraudulent or violates any law or regulation.
④ If the User is a minor (under the age of legal adulthood) and the particular Travel Product is not available to minors or the User has not obtained necessary parental/guardian consent when required. (The Site is generally available to Users of all ages for browsing, but certain bookings may require the traveler to be an adult or to have guardian consent, especially if mandated by law or the nature of the travel service. The Company may refuse a contract with a minor not meeting these conditions.)
⑤ If accepting the booking is technically or practically unfeasible due to a system error, hacking attempt, or other technical issue that compromises the integrity of the booking process. For example, if a pricing error is displayed due to a website glitch, the Company may cancel orders made under that incorrect price, with an explanation provided to the User.
⑥ Any other situation in which the Company determines, in good faith, that honoring the booking request would significantly impair the Company’s ability to provide the Service or would violate these Terms or applicable law.
If the Company refuses a booking before confirming the reservation, the User will be notified that the request was not accepted, and any payment that was captured will be refunded in full. If the Company must cancel an already confirmed reservation (for example, due to unforeseen circumstances or force majeure events – see Article 9), the Company will inform the User as soon as possible and provide a full refund unless an alternative solution is agreed upon with the User.
Article 3-5 (Payment Terms)
All prices for Travel Products on the Site are listed in the specified currency (the Site will indicate the currency, e.g., KRW or USD). Payments via an external payment service provider will be processed in that currency. The User is responsible for any currency conversion fees or international transaction fees charged by their card issuer or an external payment service provider (if the User’s payment method is in a different currency). The Company itself does not charge additional handling or service fees beyond the stated price.
① Payment Completion: A reservation is only considered complete when full payment has been successfully made via an external payment service provider and received by the Company. If a User exits or aborts the payment process before completion, the booking request may not be received or confirmed. The User should ensure that they follow through with an external payment service provider’s process until a confirmation is shown.
① Payment Failures: If the payment is declined or fails (e.g., due to insufficient funds, network issues, or an external payment service provider account problems), the booking will not be confirmed. The User will need to resolve the payment issue and attempt the booking again. The Company is not responsible for any failure of payment processing by an external payment service provider or the User’s bank/credit card.
② Automatic Cancellation for Non-Payment: In some cases, if a booking request is submitted but payment is not completed within a certain timeframe (for instance, if an external payment service provider payment is pending for too long), the Company may cancel the provisional reservation. The User will then need to initiate a new booking if they still wish to purchase the Travel Product. Essentially, unpaid reservation requests will not be held indefinitely. No contract is formed until payment is completed and the Company issues confirmation.
Article 3-6 (Communication of Confirmation and E-tickets)
After a successful booking, the Company will send a confirmation email to the User’s provided email address. This confirmation will typically include the reservation details, a booking reference or confirmation number, and further instructions (for example, how to redeem a ticket or where to meet for a tour). In many cases, this email serves as an e-ticket or voucher. The User is advised to check their spam/junk folder if they do not see the confirmation email in their inbox. If the User still does not receive any confirmation within a reasonable time after booking (e.g., within 24 hours), it is the User’s responsibility to contact the Company’s customer support to verify the status of the reservation.
Article 3-7 (No User Account Required)
Since the Site does not have a user login system, each booking is handled on a guest checkout basis. The User must ensure the contact information entered for each reservation is correct and accessible (especially email and phone), as these will be used for all communications regarding the booking.
Article 4 (Withdrawal, Cancellation and Refunds)
This section outlines the policies for cancellation of bookings by Users (withdrawal of consent/purchase) and by the Company, as well as refund procedures. Travel services such as tours and tickets are time-specific and capacity-limited, so special cancellation conditions often apply, different from general product purchases. The Company adheres to the relevant consumer protection laws and standard travel industry practices in handling cancellations and refunds.
Article 4-1 (Cancellation by the User (Withdrawal of Booking))
In general, a User who has booked a Travel Product through the Site has the right to cancel the reservation, but the ability to receive a refund and the amount of any refund depend on the timing of the cancellation and the specific cancellation policy of the product. Many travel products (especially tours and activities) have tiered cancellation penalties (for example, free cancellation until a certain number of days before the tour, and a fee or no refund for last-minute cancellations). The specific cancellation and refund conditions for each Travel Product will be provided to the User before booking, either in the product description or in the important terms presented at checkout (as per Article 3-1, ③ above). By completing the booking, the User acknowledges and accepts those specific cancellation terms.
If not otherwise specified by the particular product’s terms, the following standard rules apply for cancellations by the User:
① Early Cancellation: If the User requests cancellation within a designated free-cancellation period (if such a period is stated) or, where applicable, within 7 days of booking (cooling-off period) and if the departure/use date of the Travel Product is still at least several days away, the User may cancel and receive a full refund of the amount paid. (Note: The 7-day statutory cancellation window under Korea’s consumer protection laws may not apply in full to travel bookings when the service is scheduled to be rendered on a specific date, as explained below.)
② Travel Date Proximity: For travel bookings, if the intended date of service is very soon (e.g., imminent departure), the ability to cancel and get a refund may be restricted. For example, if a tour is scheduled to start in 2 days, a 100% cancellation fee might apply (meaning no refund) as per standard travel industry practices. The closer the cancellation is to the tour or service date, the higher the likely penalty, because late cancellations often cannot be resold.
③ Standard Travel Industry Terms: In the absence of an explicitly stated policy on the product page, the Domestic Travel Standard Terms & Conditions (as recommended by relevant Korean authorities) will apply for cancellation charges. Generally, these standard terms may specify something like: Canceling 10 or more days before the tour = minimal or no fee; Canceling 7-9 days before = small fee; 2-6 days before = higher fee (e.g., 50%); Canceling on the day of departure or no-show = 100% fee (no refund). The exact schedule can vary. The Company will provide or adhere to such standard conditions where applicable.
④ Notification of Cancellation: To cancel a booking, the User must contact the Company’s customer service (via the Site’s inquiry channels or email/phone provided in the confirmation) and request the cancellation. The request date/time will be considered as the time of cancellation for calculating any refund due according to the policy. It is strongly advised that Users submit cancellation requests as early as possible once the decision is made, to maximize the chance of a refund under the applicable policy.
⑤ Refund Process for User Cancellations: If a User is entitled to a refund after cancellation, the Company will process the refund through an external payment service provider (since that was the original payment method). The refund will be credited to the same an external payment service provider account or card that was used for the booking payment. The Company will initiate the refund within 3 business days of confirming the cancellation and the User’s refund entitlement. However, note that an external payment service provider or the User’s financial institution may take additional time to actually post the refunded amount back to the User (this can vary, e.g., 5-10 business days or according to card issuer processing times). The User will be notified when the refund has been processed from the Company’s side.
⑥ Important Exception – Service Not as Described: If the Travel Product or service provided is significantly not as described or advertised, or if the Company fails to deliver the service in accordance with the booking contract, the User may cancel the booking (or terminate the contract) and receive a full refund regardless of the normal cancellation deadline. For example, if a tour is advertised to include certain features which are not provided, or if a booking is confirmed for a certain date but the service is not actually available on that date due to the Company’s fault, the User can withdraw from the contract without penalty. In such a case, the User should report the issue as soon as possible, and the Company will investigate and, if verified, provide a full refund or an appropriate remedy as required by law.
⑦ No Unreasonable Withholding: The Company will not unfairly refuse a User’s legitimate request for cancellation/withdrawal as long as it complies with the stated policies and legal requirements. If any law grants the User a right of withdrawal or cooling-off that cannot be waived, the Company will honor that right.
Article 4-2 (Company-Initiated Cancellations and Changes)
While the Company’s aim is to always fulfill confirmed bookings, there may be circumstances where the Company must cancel or significantly change a reservation from its side. Such circumstances could include:
① Force Majeure or Safety Reasons: Events beyond the Company’s control (see also Article 9 on Limitation of Liability and force majeure) such as natural disasters, severe weather, pandemics, government restrictions, or other emergencies that make it impossible or unsafe to carry out the tour or service as scheduled.
② Minimum Participant Requirements Not Met: Certain group tours or activities may require a minimum number of participants. If that minimum is not met, the Company might have to cancel the tour. (The possibility of such a cancellation should be indicated in the product details if applicable.)
③ Operational or Technical Issues: Unexpected issues like a sudden unavailability of a guide, closure of a venue included in a tour, strikes, or technical problems in booking systems.
④ Error or Mispricing: In rare cases, if a booking was accepted based on a clear mistake (such as a gross pricing error or an incorrect description), the Company may cancel the booking to correct the error, as long as the mistake is promptly communicated to the User.
If the Company needs to cancel a confirmed booking or substantially change the service, the following will apply:
① The Company will notify the User without delay using the contact information provided (email and/or phone). The notification will include the reason for cancellation or the details of any proposed changes.
② Full Refund: In case of cancellation by the Company (or if the User rejects a proposed substantial change), the User will receive a full refund of any amount they have paid. This refund will be processed as soon as possible, generally within 3 business days of the cancellation notification, via the original payment method (an external payment service provider).
③ Alternative Offer (if available): Where feasible, the Company may offer the User an alternative date, a similar tour or service, or other compensation as a substitute for the canceled arrangement. The User may choose whether to accept the alternative. If the User does not accept the alternative offered, they will still receive the full refund as above.
④ The Company will not impose any cancellation fee or penalty on the User when the cancellation is initiated by the Company (except in cases where the cancellation is due to the User’s own breach of these Terms or misconduct, in which case Article 7 (User Obligations) and Article 9 (Liability) may apply).
Article 4-3 (How to Cancel / Contact Details)
To request a cancellation or refund, Users should contact the below
① Email: (The Company will provide an official contact email, e.g., privacy@lottejtb.com – for purposes of this document, assume such an email).
② Phone: If a phone number is provided in the booking confirmation or on the Site for customer inquiries, Users may call during business hours.
③ Website Inquiry Form: If available, Users can use any “cancel booking” or inquiry form on the Site.
The Company will guide the User through any necessary steps and inform them of applicable policies at the time of contact.
Article 4-4 (Effects of Cancellation (Refund Timelines and Deductions))
If a User’s cancellation is subject to fees (for example, a partial refund scenario), the Company will deduct the applicable cancellation fee from the amount paid and refund the remainder. An invoice or statement detailing the deduction can be provided upon request. The Company does not charge any additional processing fee for handling cancellations; any deduction is solely pursuant to the agreed cancellation policy (e.g., a percentage of the booking price as a penalty).
If the User received any discount, coupon, or promotion on the original booking, the refund will be calculated based on the actual amount paid by the User (not the original full price). If the booking included a coupon that is now expired, that coupon will not be reinstated or usable again after cancellation.
Article 4-5 (No Show)
If a User fails to show up for a booked service at the appointed time and place without prior cancellation, it will be treated as a last-minute cancellation or “no-show.” In most cases, no-shows are non-refundable (100% cancellation fee) because the service was reserved and could not be offered to others. The product’s terms will typically state the no-show policy. The Company is not obligated to provide any refund or alternative date for no-shows, though in certain cases the User may contact the Company to see if an accommodation can be made at the Company’s discretion.
Article 4-6 (Compliance with Law)
These cancellation and refund provisions are intended to be in compliance with the applicable consumer protection laws of the Republic of Korea, including the Act on Consumer Protection in Electronic Commerce and the standard terms for travel transactions issued by the Fair Trade Commission. In the event of any inconsistency between the stated policy and the minimum requirements of law, the law will prevail. The Company will ensure that Users are not deprived of any rights they are entitled to under mandatory consumer protection regulations.
Article 5 (Privacy Protection)
Protecting Users’ personal information is very important to the Company. The Company will only collect and use personal data in accordance with relevant privacy laws (including Korea’s Personal Information Protection Act and, where applicable, other international data protection regulations such as the GDPR) and as outlined in these Terms and the Site’s Privacy Policy (if published separately). By using the Site or making a reservation, the User agrees that their personal information will be handled as described below.
Article 5-1 (Minimal Collection)
The Company limits the personal information it collects to the minimum necessary to provide the Services. Generally, when making a booking, the Company will collect information such as the User’s name, contact details (email, phone number), and any information needed to fulfill the travel service (e.g., for a flight or train ticket, a passport number or date of birth might be required; for a tour, perhaps accommodation details or preferences might be requested). The Company will not collect personal information unrelated to the booking or service provision.
No Pre-Registration Data Collection: Since the Site does not have a membership or login system, the Company does not collect any personal data simply for visiting or browsing the Site (aside from standard web analytics or cookies as described in the Privacy Policy). The Company will not ask Users to provide personal data unless they are making a booking or contacting customer service. (If the Company ever offers an option for account creation in the future, it will update these Terms and its practices accordingly, but at present no user account or profile data is created or stored by the Site aside from booking records.)
Article 5-2 (Purpose and Consent)
Whenever the Company asks for personal information, it will explain the purpose for which that information is needed and, if required by law, obtain the User’s consent. Typically:
The primary purpose of collecting a User’s personal data is to facilitate the booking and delivery of the Travel Product. For example, the User’s name and details are used to make reservations with tour operators or to send booking confirmations. Contact information is used to send vouchers/tickets and to reach the User with updates or emergency notifications about their tour.
If the Company intends to use the information for any secondary purpose (such as marketing communications), it will seek additional consent from the User. For instance, the Site might offer an opt-in to a newsletter or promotional emails; the User will only receive such communications if they explicitly agree (e.g., by checking a subscription box). The Company will not automatically sign Users up for marketing emails simply because they made a booking, unless consent is given.
Article 5-3 (No Unauthorized Use or Disclosure)
The Company will not use personal information for purposes beyond those stated at the time of collection, nor will it share or disclose personal information to third parties without the User’s consent, except in the following cases:
① Service Fulfillment: The Company may share necessary information with third parties directly involved in fulfilling the User’s travel service. For example, the name and nationality of a traveler might be given to a local tour guide or transportation provider to secure a booking. Only the information required for the service will be shared. (Another example: if booking a hotel through the Site, the hotel will receive the guest’s name and dates.) This kind of sharing is considered part of the service contract with the User.
② Service Providers (Outsourcing): The Company may entrust certain data processing functions to trusted third-party service providers (such as a third-party reservation management platform, which hosts the booking system, or an email service that sends out confirmation messages). In such cases, the Company remains responsible for the protection of the information and ensures that the service provider is bound to confidentiality and data protection obligations. Under Korean law, when outsourcing personal data processing, the Company must disclose: the service provider’s identity, the scope of data handling delegated, and ensure the provider will handle data securely. By agreeing to these Terms, the User acknowledges that the Company uses such processors (like a third-party reservation management platform) for efficient service delivery.
③ Legal Requirements: The Company may disclose personal information if required by law or lawful order (for example, to comply with a court order, investigation, or mandatory government request), but only to the extent necessary and after verifying the legitimacy of the request.
④ Exceptions Permitted by Law: In certain cases, privacy laws allow use or sharing of data without explicit consent – for instance, if needed to protect someone’s vital interests in an emergency, or to investigate fraudulent or illegal activities on the Site. The Company will only rely on these exceptions in good faith when strictly necessary.
Article 5-4 (Data Security)
The Company employs reasonable and appropriate security measures to safeguard Users’ personal information against unauthorized access, loss, theft, or disclosure. These measures include technical safeguards (such as encryption of sensitive data and secure HTTPS connections on the Site during data entry) and organizational safeguards (such as limiting access to personal data only to staff or agents who need it to perform their duties, and providing training on data protection). The Company also follows an external payment service provider’s security guidelines for payment processing — note that the Company does not receive or store the User’s credit card details; those are handled directly by an external payment service provider on its secure system.
Article 5-5 (Retention and Deletion)
The Company will retain personal data only for as long as necessary to fulfill the purposes of collection or as required by applicable law (for example, record-keeping laws for transactions). Booking information may be kept for a certain period for accounting and customer service purposes. After the retention period, or upon the User’s request (if such request is legally applicable), the Company will securely delete or anonymize personal information that is no longer needed. If a User requests deletion of their personal data, the Company will process such requests in accordance with law, though certain data may need to be retained if the User completed a transaction (for legal/tax records or to handle disputes).
Article 5-6 (User Rights)
Users have rights regarding their personal data. These may include:
① Right to Access and Correction: The User can request to know what personal information the Company holds about them and request corrections if any information is inaccurate or outdated. Since there’s no user account to directly edit online, such requests can be made through customer service contact. The Company will honor verified requests to correct factual inaccuracies promptly.
② Right to Withdraw Consent: Where the User has given consent for optional uses of data (e.g., marketing emails), they have the right to withdraw that consent at any time. Withdrawing consent for marketing communications can typically be done via an “unsubscribe” link in an email or by contacting the Company. Note that even if a User opts out of marketing, the Company will still send transactional or service-related communications (booking confirmations, notices about changes or cancellations, etc.) as those are integral to the Service.
③ Right to Object or Restrict Processing: In certain jurisdictions, Users may object to processing of their data or request that processing be restricted. The Company will evaluate such requests and comply if required by applicable law.
④ Right to Erasure: As mentioned, Users may request deletion of their personal data. The Company will delete data that it is not legally required or otherwise permitted to retain. However, because the Site doesn’t maintain persistent user profiles, typically personal data is tied to a booking record; deletion would usually mean removing identifiable details from that booking record once it’s no longer needed.
Article 5-7 (Cookies and Tracking)
The Site may use cookies or similar technologies to enhance User experience (such as keeping track of selected items in a cart during the booking process, or analyzing traffic to improve the Site). These typically do not collect personally identifiable information unless the User inputs such information. The User can control cookie preferences through their browser settings. For more details, see the Site’s Privacy Policy which may include a section on cookies.
Article 5-8 (No Pre-checked Consent Boxes)
In line with fair information practices, the Company will not use pre-ticked checkboxes or default opt-in for any data collection or marketing consent. The User’s agreement must be an active choice. Also, if the User declines to provide optional personal information or consents (for example, chooses not to subscribe to a newsletter or not to provide a secondary phone number), the Company will not refuse service or unreasonably limit the User’s access to the Service on that basis. The Company will clearly indicate which information is required for the Service (e.g. name and email for booking) and which is optional.
Article 5-9 (Third-Party Websites)
The Site might contain links to third-party websites or services (for example, a link to an official tourism site, or social media). This Terms of Service and the Company’s privacy commitments apply only to the Site’s own Services. If the User clicks those links and visits other sites, the privacy policies of those sites govern any data handling there. The Company is not responsible for the privacy practices of external sites.
Article 5-10 (Contact for Privacy Inquiries)
If Users have any questions or concerns about how their personal information is handled, they may contact the Company’s designated Privacy Officer or customer service. (The Company should provide contact details, e.g., an email address for privacy concerns.) The Company will respond to inquiries or requests regarding personal data in a timely manner.
By using the Site and Services, the User acknowledges that they have read and understood this privacy protection section. For more detailed information, please refer to the full Privacy Policy document.
Article 6 (Obligations of the Company)
The Company undertakes the following obligations in providing the Site Services:
① Legitimate Operation: The Company shall comply with all applicable laws and regulations and shall not engage in any illegal or unethical practices. The Service will be provided in accordance with these Terms and with respect for public order and good morals.
② Continuous and Reliable Service: The Company will make its best efforts to provide continuous, stable access to the Site and Services. Within the bounds of what is commercially reasonable, the Company will ensure that Travel Products offered are delivered as promised and that the website functions (search, booking, payment) operate correctly. If maintenance or updates are required that could interrupt service, the Company will, to the extent feasible, schedule such downtime during off-peak hours and/or provide prior notice on the Site (see Article 9 regarding service interruptions).
③ Security of Information: The Company is responsible for implementing and maintaining appropriate security measures (both technical and administrative) to protect Users’ personal information and transaction data. This includes protecting credit card/payment information and personal data from unauthorized access (as described in Article 5). The Company’s systems are designed to use encryption and secure protocols to prevent interception or leakage of sensitive information during online transactions.
④ Accuracy of Advertisements and Descriptions: In accordance with relevant advertising and consumer protection laws, the Company strives to ensure that all information about Travel Products (prices, descriptions, itinerary details, inclusions/exclusions, etc.) is presented accurately and truthfully on the Site. If a User suffers loss because the Company provided false or misleading information about a product (in violation of laws such as the Fair Labeling and Advertising Act), the Company accepts responsibility to compensate for proven damages caused by such misrepresentation.
⑤ No Spam or Unwanted Communications: The Company will not send Users unsolicited commercial communications that the User has not consented to. For example, the Company will not send marketing emails or SMS messages to Users who have not opted in. Moreover, even for Users who have opted in, each marketing email will provide a clear method to unsubscribe. The Company will also abide by anti-spam laws and ensure communications are properly identified.
⑥ Customer Service and Redress: The Company will maintain a customer service system to address Users’ inquiries, complaints, or requests efficiently. If a User raises a legitimate complaint regarding the Service or a booking (for instance, reporting a problem with a delivered travel service), the Company will investigate and respond in good faith. The Company will also operate a process for compensation or redress if a User has been harmed or inconvenienced by faults attributable to the Company. (See also Article 10 on Dispute Resolution.)
⑦ Compliance with E-Commerce Standards: As the operator of an e-commerce platform, the Company will fulfill all legal obligations to provide company information on the Site (such as the Company’s name, address for consumer complaints, business registration number, e-commerce license number, contact email, etc., often found in the Site’s “About” or footer section). The Company will display these details clearly to Users as required by law.
⑧ Prevention of Unauthorized Access: The Company monitors its Site for any unauthorized access or activities. If any breach of data or security incident occurs that affects Users’ personal information, the Company will promptly take containment measures and notify affected Users in accordance with applicable data breach notification laws.
In summary, the Company must not only avoid prohibited conduct but also proactively ensure that the platform is safe, secure, and reliable for Users. The Company is committed to upholding these responsibilities so that Users can use the Site with confidence.
Article 7 (Obligations and Prohibited Conduct of Users)
Users are expected to use the Site and Services in a lawful and respectful manner. By using our Services, Users agree NOT to engage in any of the following prohibited actions:
Article 7-1 (False or Misleading Information)
Users shall not register, input, or provide any false, fraudulent, or misleading information in any interaction with the Site. This includes information provided during the booking process (such as fake names, contact details, or payment information) or when contacting customer service. Users must update any information that becomes outdated or incorrect. Misrepresenting one’s identity or intent is strictly prohibited.
Article 7-2 (Impersonation and Unauthorized Use of Others’ Data)
Users shall not use another person’s name, identity, credit card, or personal information to make a booking without authorization. Impersonating someone else or using stolen payment details is illegal. If making a booking on behalf of someone, the User must have the authority or consent to do so, and must provide accurate details of the actual traveler(s).
Article 7-3 (Tampering with Site Content)
Users shall not modify, alter, hack, translate, or create derivative works from any portion of the Site or content therein. This includes not attempting to access parts of the Site that are not intended for public use, not altering any information posted by the Company or other legitimate sources, and not attempting to defeat or bypass security measures.
Article 7-4 (Unauthorized Posting or Transmission of Information)
Users shall not upload, post, email, or otherwise transmit any material on the Site that is not permitted. For example, Users must not insert code, scripts, or malicious software into the Site (such as viruses, worms, Trojan horses, or any other code that could harm the Site or other Users). Users should also refrain from posting any unauthorized commercial communications or spam on interactive parts of the Site (if such features exist).
Article 7-5 (Intellectual Property Infringement)
Users shall not violate the intellectual property rights of the Company or third parties. This means Users should not copy, reproduce, distribute, or create any derivative works from the content on the Site (text, images, logos, videos, etc.) except as allowed under Article 8 (Intellectual Property). Also, Users must not upload or share any content on the Site that they do not have the right to use (for example, posting images or text in a review or comment that infringes someone else’s copyright or trademark).
Article 7-6 (Interference with Others and the Platform)
Users shall not engage in any behavior that disrupts or interferes with the normal operation of the Site Services or inconveniences others. Specifically, Users should not attempt to interfere with the Site’s servers or networks, not launch any denial-of-service attacks, and not use any device, software, or routine (like bots, scrapers, or automated scripts) to extract data (data mining) or to attempt to gain unauthorized access to any portion of the Site. Additionally, Users should refrain from actions that would harass, stalk, or harm other users or third parties associated with the Service.
Article 7-7 (Offensive or Unlawful Material)
Users shall not upload, publish, or transmit any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, pornographic, or otherwise objectionable or that could violate any law or regulation. This includes refraining from posting any violent, hateful, discriminatory or otherwise socially unacceptable messages or media on any part of the Site (for instance, if the Site has user review sections or Q&A forums).
Article 7-8 (Resale or Unauthorized Commercial Use)
Users shall not resell, deep-link, use, copy, monitor (e.g., with a spider or scraper), or reproduce any part of the Service or Site for any commercial or competitive purpose without the Company’s prior written consent. The Site is provided for personal, non-commercial use of the User (or for legitimate organizational travel planning). Using the site to aggregate content for a competitor or to offer third-party booking services without permission is prohibited.
Article 7-9 (Transfer of Rights)
Users may not transfer, assign, or delegate any rights or obligations they have under these Terms to any other person or entity without the prior written consent of the Company. For example, a User’s right to a refund or a booking cannot be transferred to someone else without Company approval (though transferring an actual tour ticket to a different name might be possible in some cases by arrangement). Likewise, Users should not trade, sell, or give away any claims or rights they have in relation to the Service.
Article 7-10 (Compliance with Laws and Policies)
Users must comply with all applicable laws, regulations, and ordinances in connection with their use of the Site and Services. Users shall also adhere to any additional guidelines or policies the Company publishes for specific services (for example, if a certain travel product has usage rules or if the Site has community guidelines for reviews). Any use of the Service for illegal or fraudulent activities is strictly prohibited.
Article 7-11 (No Data Harvesting)
Users shall not collect, scrape, or harvest any personally identifiable information from the Site (including names, email addresses, etc. of other Users, if any are displayed) without permission. Also, Users should not systematically download Site content to create a database or directory without authorization.
If a User engages in any of the above prohibited conduct or otherwise breaches these Terms, the Company may take corrective action. Such action may include: issuing warnings, canceling bookings made in violation, restricting the User’s access to the Site (temporarily or permanently banning), and/or pursuing legal remedies if the behavior causes harm or risk to the Company or others. Users may also be held liable for losses or damages incurred by the Company due to their misconduct.
User Responsibility: Each User is responsible for any consequences arising from their misuse of the Site or violation of these Terms. Users agree to indemnify and hold the Company harmless from any claims, losses, or damages (including legal fees) arising out of their breach of Article 7 or any other part of these Terms (see also Article 9 on Limitation of Liability and indemnity).
Article 8 (Intellectual Property Rights)
Article 8-1 (Ownership of Site Content)
All content available on the Site – including but not limited to text, graphics, logos, button icons, images, audio clips, videos, data compilations, software, and the compilation and arrangement of such content – is the property of the Company or its content suppliers and is protected by copyright, trademark, and other intellectual property laws. name, logo, and all related product and service names are trademarks of LOTTE JTB Co., Ltd. (or its affiliates, where applicable). These trademarks and trade dress may not be used by Users or third parties without the express prior written permission of the Company, except as allowed by law.
For clarity: any works created by the Company (such as original text descriptions of tours, the design and layout of the Site, promotional images created by the Site, etc.) belong to the Company. Likewise, any technology, software code, or tools used to operate the Site are owned by or licensed to the Company.
Article 8-2 (Limited License to Users)
The Company grants Users a limited, non-exclusive, non-transferable, revocable license to access and make personal use of the Site and its content for the sole purpose of using the Services (e.g., viewing tours, making bookings). Under this license, Users may:
① View pages of the Site on their devices
② Print or download excerpts of content for their personal, non-commercial use (for example, printing out a tour itinerary for reference).
This license does not include any rights to:
① Modify or otherwise make derivative works of the Site content;
② Download (other than page caching) or copy account information (if any were present) for the benefit of another merchant;
③ Use any meta tags or any other “hidden text” utilizing the Site’s name or trademarks without the Company’s permission;
④ Use the Site’s content for commercial purposes (such as displaying on another website, reselling or redistributing content).
Any use of the Site or content beyond what is expressly permitted by this license is prohibited and will terminate the permission or license granted by the Company.
Article 8-3 (User Content and Feedback)
If the Site allows Users to post or submit content (for example, travel reviews, comments, photos, inquiries in a forum, etc.), the following terms apply:
① Responsibility: Users are solely responsible for the content they submit. By posting content, the User confirms that they hold all necessary rights to that content (either they are the author or they have obtained the rights/permissions from the rightful owner to post it).
② License to Company: By submitting or posting any content on the Site, the User grants the Company a worldwide, royalty-free, perpetual, non-exclusive license to use, reproduce, modify, adapt, publish, translate, distribute, publicly perform, and display such content (in whole or part) for the purpose of operating, promoting, or improving the Services. For instance, if a User writes a review of a tour, the Company may display that review on the product page, and might quote it in marketing materials or social media. The Company may also create derivative works or translations based on user-submitted content as needed for these purposes. This license is granted to the Company and its affiliates without requiring any further consent or compensation from the User. (Note: This license is necessary so that the Company can legally host and utilize user contributions. The User still retains ownership of their own copyright in content they created.)
③ No Infringing Content: Users must not upload any content that infringes the intellectual property or privacy rights of others. If a User’s content includes third-party copyrighted material (for example, using someone else’s photo or text), the User must have permission or a legal right to use it.
④ Monitoring and Removal: The Company is not obligated to pre-screen user content, but it reserves the right to monitor and review any content posted by Users. The Company has the right (but not the obligation) to remove or disable access to any user content that, in its sole discretion, violates these Terms or is otherwise objectionable (for example, violates someone’s rights or any law, or is offensive or unrelated to travel). This may be done without prior notice to the User. However, if content is removed, the Company may notify the User post-removal and provide reasons, unless the circumstances warrant immediate removal without discussion (e.g., clear abuse or illegal content).
⑤ No Endorsement: User-generated content (such as reviews) does not reflect the opinion of the Company. The Company does not guarantee the accuracy or reliability of any user-posted information. Users should use their own discretion when reading content posted by other Users.
⑥ User’s Right to Remove Own Content: If a User wishes to delete or remove content they have posted (such as a comment or photo), they may contact the Company with the request. The Company will make reasonable efforts to accommodate such requests, provided that removing the content does not violate legal retention requirements or harm the integrity of the Service. (For example, if user reviews are part of a public forum, removing one might disrupt a discussion context. However, generally, personal posts can be removed upon request.)
Article 8-4 (Prohibited Use of Company IP)
Except as explicitly allowed in these Terms, Users shall not:
① Reproduce, distribute, or publicly display any content from the Site for any purpose other than personal use.
② Frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information of the Site without express written consent.
① Reverse engineer, decompile, or disassemble any software or technology used by the Site, unless explicitly permitted by law.
② Use any of the Company’s trademarks or service marks in meta tags or advertising keywords without permission.
Article 8-5 (Third-Party Intellectual Property)
The Site may include content, trademarks, or materials that are owned by third parties (for example, logos of partner companies, or images provided by tour operators). Users must respect those rights as well. Using third-party content is subject to the conditions set by those third parties.
Article 8-6 (DMCA/Copyright Infringement Policy)
If a User or rights-holder believes that any content on the Site infringes their copyright or other intellectual property rights, they should notify the Company (e.g., via a designated agent or contact email) with details of the alleged infringement. The Company will promptly investigate and, if appropriate, remove or disable the infringing content in accordance with applicable intellectual property laws and regulations.
In summary, all rights not expressly granted to Users in these Terms are reserved by the Company or the respective rights holders. Unauthorized use of the Site’s content or intellectual property may result in civil or criminal penalties.
Article 9 (Disclaimers and Limitation of Liability)
Article 9-1 (Provision of Service “As Is”)
The Site and all Services, information, content, and functionalities provided through it are offered on an “as is” and “as available” basis, without any warranties of any kind, either express or implied. While the Company endeavors to keep the Site up-to-date and accurate, we do not warrant that:
① The Site will be uninterrupted, timely, secure, or error-free at all times. (There may be occasions of scheduled maintenance or unexpected downtime. The Company will not be liable for temporary unavailability of the Site due to technical issues beyond its control.)
② The information (including travel product descriptions, availability, pricing, or other content) is completely accurate, complete, or current at all times. We strive for accuracy, but occasionally errors or omissions may occur. The Company does not guarantee that any such errors will be immediately corrected, though we will correct known errors in a timely manner once discovered.
③ The results obtained from the use of the Service will meet the User’s expectations. (For example, while we hope every tour is enjoyable, the Company cannot guarantee subjective outcomes or that a particular travel product will meet all of a User’s personal preferences.)
Article 9-2 (Third-Party Suppliers and Intermediaries)
Many Travel Products offered on the Site are provided by third-party suppliers (such as tour operators, transport providers, local guides, hotels, etc.). The Company acts as an intermediary or agent to facilitate bookings with these suppliers. While the Company chooses its partners carefully and will assist Users in resolving issues, the actual performance of the travel services (e.g., the quality of a tour or the safety of an activity) is ultimately the responsibility of the third-party supplier. The Company does not provide any independent warranty for services provided by third parties beyond what is stated in those suppliers’ own terms or mandated by law.
The Company shall not be held liable for any acts, omissions, errors, representations, breaches, or negligence of any such third-party providers, including any injuries, death, property damage, or other damages or expenses resulting therefrom. Any remedies or compensation due for incidents during the travel service itself will be governed by the contract between the User and the travel service provider (often the standard travel agreement the User might sign before commencing a tour) and applicable law.
That said, the Company will reasonably assist the User in communicating with the provider and seeking any entitled remedy, and if any part of the issue is due to the Company’s own negligence (such as the Company booking the wrong date with the provider), the Company will take responsibility for that part.
Article 9-3 (Limitation of Liability)
To the fullest extent permitted by applicable law, the Company’s liability to Users is limited as follows:
① Indirect Damages: The Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages that result from the use of (or inability to use) the Site or Services, even if we have been advised of the possibility of such damages. This includes, for example, any lost profits, lost opportunity, loss of data, or cost of procurement of substitute services.
② Direct Damages Cap: If the Company is found liable for any claim arising out of or related to the Site or the Services, the maximum amount the Company will pay for such claim is limited to the amount the User paid for the Travel Product in question, or if the claim is not related to a specific product, then the amount of $100 USD (or equivalent). This limitation applies in aggregate to all claims by a User. (For example, if a User paid $200 for a tour and due to the Company’s fault something was not delivered, the Company’s maximum liability might be the $200 paid, which could be returned as a refund, plus perhaps a small service gesture, but not thousands of dollars in additional damages.)
③ Jurisdictional Caveats: Some jurisdictions do not allow the exclusion or limitation of certain types of damages or warranties, so some of the above exclusions or limitations may not apply to every User. In such jurisdictions, the Company’s liability shall be limited to the maximum extent permitted by law.
Article 9-4 (Force Majeure)
The Company is not responsible for any failure to perform, or delay in performing, any of its obligations hereunder if such failure or delay is due to causes beyond its reasonable control. This includes, but is not limited to, acts of God (e.g. earthquakes, floods, typhoons), war or hostilities, civil disturbances, acts of government or authorities (e.g. travel bans, pandemic-related restrictions), strikes or labor disputes, technical failures (e.g. internet outages, power failures), or any other force majeure events. If such events affect a User’s booking (for example, a tour is canceled due to a typhoon or government lockdown), the Company will try to assist in arranging alternatives or refunds as per Article 4, but the User acknowledges that the Company is not liable for the disruption caused by such events.
Article 9-5 (Site Accessibility and Maintenance)
The Company may temporarily suspend access to the Site for maintenance, upgrades, or to resolve any issues. We strive to schedule maintenance during low usage hours and to keep interruptions minimal. However, we disclaim liability for any inconvenience or loss a User may experience due to Site unavailability or slow performance, except where such inconvenience was caused by the Company’s willful misconduct or gross negligence.
Article 9-6 (No Warranty for Information or External Links)
Any travel advice or ancillary information (like weather forecasts, currency exchange rates, cultural tips, etc.) that might be provided on the Site is for general guidance. While we attempt to keep such information updated, the Company does not warrant that such information is always current or accurate. Users should independently verify critical information. If the Site contains links to third-party websites or resources, those are provided for convenience; the Company does not endorse and is not liable for content on external websites. Clicking on third-party links is at the User’s own risk.
Article 9-7 (Indemnification)
Users agree to indemnify, defend, and hold harmless the Company, its parent company, subsidiaries, affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, or expenses (including reasonable attorney’s fees and court costs) arising out of or in any way connected with:
① The User’s breach of these Terms or the documents referenced herein;
② The User’s violation of any law or the rights of a third party (for example, using the Site in a way that infringes someone’s intellectual property, or committing fraud via the Site);
③ The User’s use of the Site or Services that is fraudulent, negligent, or improper.
The Company will provide notice to the User of any such claim, suit, or proceeding. The User will cooperate fully in the defense thereof. The Company reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by the User, in which event the User will cooperate with the Company in asserting any available defenses.
Article 9-8 (No Waiver of Legal Rights)
Nothing in these Terms is intended to limit or exclude any legal rights that a User may have as a consumer under mandatory law (including any rights against the Company that cannot be limited or waived under Korean consumer law or other applicable law). Some jurisdictions, for instance, have consumer protection laws that provide remedies even if not stated in a contract; these Terms do not override those laws.
In summary, while the Company aims to facilitate great travel experiences, the User acknowledges that there are risks and limitations inherent in online services and travel arrangements. The Company’s liability is limited accordingly, and Users are urged to use prudent judgment, have adequate travel insurance if needed, and promptly communicate any issues for the Company to assist within the scope of its responsibility.
Article 10 (Dispute Resolution and Customer Service)
Article 10-1 (Customer Service and Complaint Handling)
The Company is committed to customer satisfaction. If Users have questions, concerns, or complaints regarding the Service or a particular Travel Product, they are encouraged to contact the Company’s customer support as soon as possible. The Company will establish and maintain a customer inquiry/complaint handling center (for instance, accessible via email or a contact form on the Site, and possibly via phone during business hours).
When a User submits a complaint or feedback, the Company will:
① Promptly acknowledge receipt of the complaint (usually within a few business days).
② Investigate the issue raised, by checking reservation records, contacting the travel service provider if necessary, and gathering relevant facts.
③ Respond to the User with a resolution or answer. If the issue can be resolved immediately (e.g., re-sending a missing confirmation email), the Company will do so. If the issue is complex and requires time (for instance, verifying a refund or discussing with a tour operator), the Company will inform the User of the expected timeline.
The Company will give priority to complaints involving significant issues (like safety concerns or major service failures). Simpler inquiries (like clarifications on meeting point or minor issues) will also be handled earnestly.
In cases where an immediate resolution is not possible (for example, awaiting information from a third-party provider), the Company will update the User on the status and expected timeframe for resolution.
Article 10-2 (Mediation and Arbitration Services)
If a dispute arises between the User and the Company that cannot be resolved through good-faith discussion, the User has the option to seek mediation or assistance from official dispute resolution bodies:
① In the Republic of Korea, a User (especially a consumer) may request dispute resolution or mediation through organizations such as the Korea Consumer Agency or local consumer dispute mediation committees. The Company agrees that it may participate in such mediation processes in good faith to resolve issues. For instance, if the Fair Trade Commission or a municipal government-run consumer center mediates a dispute, the Company will consider their recommendations.
② The User and Company can also mutually agree to submit the dispute to arbitration or other alternative dispute resolution (ADR) methods, although such is not mandatory unless agreed. If arbitration is pursued, it would likely occur in Korea under a recognized arbitration institution and rules, unless another forum is agreed upon.
Article 10-3 (Court Resolution)
If a dispute cannot be resolved through the above means, both the User and the Company have the right to seek remedy through the courts as described in Article 11 (Governing Law and Jurisdiction). Litigation is generally a last resort after other avenues have been tried or deemed unfeasible. Before filing a lawsuit, the complaining party should give written notice to the other party describing the dispute and relief sought, and allow a reasonable period for response, in an effort to possibly settle without litigation.
Article 10-4 (Continuation of Service During Dispute)
Unless the User’s issue is of such nature that it requires suspension of service (for example, security concerns), both parties should strive to ensure that ongoing obligations are met even while a dispute is being resolved. For example, if a dispute is about a partial refund, and the User has another future booking, both should not be affected while the prior issue is resolved.
Article 10-5 (Multi-jurisdictional Issues)
If the User is accessing the Site from outside Korea or is a foreign national, the User can still contact the Company’s customer service for disputes. The Company will attempt to resolve it per these Terms. If the dispute escalates, the question of which country’s consumer protection bodies or courts have jurisdiction will be determined as per Article 11. However, the Company will not ignore valid complaints simply because a User is overseas; we aim to treat all Users fairly and resolve issues regardless of nationality, though the formal legal process may differ.
Article 10-6 (No Class Actions)
(If enforceable in relevant jurisdiction) The User and Company agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. This means, to the extent permitted by law, the User will not join a claim with other consumers in a collective lawsuit or arbitration against the Company, and vice versa. Each case will be handled on its own merits.
Article 10-7 (Continued Availability of Legal Remedies)
The dispute resolution provisions in these Terms do not prevent the User or the Company from seeking interim remedies or injunctive relief in appropriate cases (e.g., to prevent misuse of intellectual property or confidential information) in the competent courts.
In summary, the Company values its Users and will actively seek to resolve any issues in an efficient and fair manner. Users are encouraged to reach out and communicate any problems, as most issues can be resolved through prompt communication and cooperation.
Article 11 (Governing Law and Jurisdiction)
Article 11-1 (Governing Law)
These Terms of Service and any disputes or claims arising out of or in connection with the Site, Services, or these Terms (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Republic of Korea. This choice of law is selected because the Company (LOTTE JTB Co., Ltd.) is headquartered in Korea, and the Services (domestic travel in Korea) have a close connection to Korea. Users who are consumers residing outside of Korea should be aware that, by agreeing to these Terms, Korean law will generally apply to the interpretation and enforcement of these Terms and the relationship between User and Company. However, if any consumer protection laws in the User’s country of residence are mandatorily applicable and provide greater protections or rights, those may prevail to the extent required by law.
Article 11-2 (Jurisdiction and Venue)
In the event that any dispute arising from the use of the Site or these Terms proceeds to litigation, the courts of Korea will have jurisdiction as follows:
If the User is a resident of South Korea at the time of initiating legal action, any lawsuit between the User and the Company shall be filed in the court having jurisdiction over the User’s address (or place of residence) at the time the lawsuit is submitted (the time of “indictment” or filing of the complaint). If the User’s address or usual residence is unclear (or if the User does not have a fixed address), the appropriate court shall be determined in accordance with Korean law (for example, the court that covers the district of the User’s last known address or the User’s place of abode in Korea, if ascertainable).
If the User is not a resident of South Korea (for example, a foreign user who lives abroad, or a Korean citizen living abroad) and the dispute cannot be settled through other means, then the lawsuit shall be brought to the competent court as determined by the Korean Civil Procedure Act. In practical terms, this usually means the lawsuit can be filed in a Korean court that has jurisdiction over the matter given the facts (often the court for the district where the Company’s headquarters is located, unless the law specifies otherwise). For clarity, the Company’s principal place of business is in Seoul, South Korea; thus, often the Seoul Central District Court (or another court in Seoul as appropriate) may end up being the venue for disputes involving foreign residents, subject to formal rules.
The above provisions are intended to align with Section 27 of the E-commerce consumer protection law and related regulations, which allow consumers to sue in their local jurisdiction within Korea. However, if you are an overseas consumer and you decide to bring a claim against the Company, you may need to do so in Korea due to jurisdictional limits, as agreed here.
Article 11-3 (Exclusive Jurisdiction)
The courts determined as above shall have exclusive jurisdiction in the first instance over any disputes arising between the Company and User from e-commerce transactions or use of the Site. This means that, aside from the specific situations noted (local court for Korean resident, etc.), no other court (in another country, for example) shall initially hear the case, to the extent this jurisdiction clause is enforceable. Both the User and the Company consent to the personal jurisdiction of such courts.
Article 11-4 (Legal Fees)
Each party will bear its own legal fees and expenses in any litigation, except as otherwise provided by law or determined by the court. However, if a court of competent jurisdiction rules in favor of one party and awards costs or attorney’s fees, it may be recoverable in line with that judgment and applicable law.
Article 11-5 (International Use)
The Company makes no representation that the content or Services of this Site are appropriate or available for use in locations outside of South Korea. Those who choose to access the Site from other jurisdictions do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. Nonetheless, the Terms remain governed by Korean law as stated.
In agreeing to these Terms, the User confirms that they understand the choice of law and jurisdiction provisions. If the User is a consumer residing outside Korea, they acknowledge that bringing any legal action might require doing so in Korea under Korean law (subject to any overriding consumer protections). The Company values all Users but must set a common legal framework for the operation of an international-facing website.
By using the Site or making any booking through it, you confirm that you have read, understood, and agreed to these Terms of Service. If you have any questions or need further clarification about these Terms, please contact the Company before proceeding with your use of the Site or any reservation.
These Terms of Service (English version) are intended to be a faithful and clear reflection of the binding agreement. In case of any discrepancy between this English version and any version in another language (including Korean), the Company will clarify which version governs. Typically, for legal certainty, the Company’s Korean Terms (이용약관) would be the official text governing Korean users, whereas this English version governs international use. However, both versions aim to be consistent.
[Addendum]
These Terms and Conditions shall take effect on July 29, 2025.